With the Quality-Assured Contract Cleaning Service, we aim for a long-term cooperation with each customer.
Knowing that such customer-loyalty must be earned with genuinely good service and a high standard of work, we have gone the extra mile and given you full control over the service unlike any other contract cleaning service provider.
We hope that this shows how committed we are to our customers.
- Detailed mapping of your wishes and needs before the quote.
- A service contract clearly stating contents of your service and rights.
- Spaces classified by their need of maintenance to save your money while maximising cleanliness.
- You receive special tools to see whether cleaning is done as agreed.
- An unconditional warranty of correcting mistakes & omissions immediately or refunding you for it.
- No arguments: YOUR view of a complaint is always immediately accepted as-is.
- Continuous customer satisfaction actions minimise staff complaints.
- Cleaning Crew trained on customer service and cleaning techniques.
Regular reporting & communication.
As our valued Quality-Assured Contract Cleaning Service customer, you receive regular reports and communication from us, keeping you constantly informed on the cleaning work on your premises.
We keep you and your personnel informed on what is done and when. This not only lessens your need to call us but also reduces complaints from your personnel quite considerably.
It all adds to increasingly fluent cooperation.
Priority categorization for each space.
The Quality-Assured Contract Cleaning Service is based on defining the priority of each individual space within your premises as to its importance for your activity and job satisfaction.
Top priority spaces are cleaned most often and with the most in-depth methods. Normal priority classification is for spaces less vital and low priority for spaces whose cleaning needs not to be done on weekly basis. It saves your money and maximises cleanliness.
Defining your needs prior to quoting.
The Quality-Assured Contract Cleaning Service defines your wishes and needs in detail for the quote.
We guarantee that our quote is based on your wishes on the use of each individual space, the desired level of cleanliness and the optimum maintenance of surface materials
You receive an easy tool to verify within minutes that the cleaning is always done according to the standards agreed.
Delivering exactly what was promised.
Many cleaning customers have become cynical about the self-praise and empty promises of cleaning companies at the time of bidding for the cleaning site.
We believe cleaning companies should make their promises in writing and then deliver exactly what they’ve promised from thereon out.
Customer-satisfaction comes only through constantly good level of service and satisfactory, continuous cleanliness.